Shipping policy

Order Processing

Orders are typically processed within 1–3 business days after your order is placed. Processing times may be longer during holidays, promotions, or periods of high order volume.

Once your order has shipped, you will receive a confirmation email containing tracking information when available.

Shipping Times

Estimated delivery times are generally:

United States: 7–14 business days
International: 10–20 business days

Delivery times are estimates and are not guaranteed. Shipping delays may occur due to carrier delays, customs, weather, holidays, or other circumstances outside of our control.

Tracking

If tracking information is available, it will be sent to the email address provided during checkout. Please allow a few business days for tracking information to update after shipment.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible at ngmicorporation@gmail.com. We cannot guarantee that changes can be made once an order has been processed or shipped.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us at ngmicorporation@gmail.com and we will do our best to assist you.

We are not responsible for delays caused by shipping carriers, customs, or circumstances outside of our reasonable control.

Customs and Import Fees

International customers are responsible for any applicable customs duties, taxes, or import fees charged by their country.